📄 Returns & Refunds Policy – CA Knotty Creations
Effective Date: 7-01-2025
At CA Knotty Creations, we take great pride in crafting high-quality, custom wood products. Many of our items are made to order and often personalized — which means they’re made just for you. Below is our return and refund policy.
🔁 Return Eligibility
You may request a return within 30 days of receiving your order. To be eligible, the item must:
Be unused and in original condition
Be returned in the original packaging
Be pre-approved by emailing us at contact@caknottycreations.com
📦 Return shipping is the customer’s responsibility. We recommend an insured, trackable shipping method. CA Knotty Creations is not liable for lost or damaged returns.
Return Address:
CA Knotty Creations
PO Box 306
Mount Pleasant, UT 84647
USA
❌ Final Sale – No Returns or Refunds
Personalized or custom-made items (e.g., engraved, name-specific, or custom-sized) are FINAL SALE and cannot be returned or refunded.
✅ Refundable Items
In-stock, non-custom items may be returned for a full refund, if they meet the above return conditions.
Made-to-order, non-personalized items may be returned within 30 days, but only for a partial refund — the 50% deposit is non-refundable and covers materials and time.
💳 Deposit Policy
All orders over $25 require a 50% deposit at the time of order.
This deposit is non-refundable on all made-to-order items.
🎁 Gift Returns
Items received as gifts are subject to the same return conditions as above. That means:
Personalized gifts cannot be returned.
Made-to-order, non-personalized gifts will be refunded minus the 50% deposit.
In-stock gifts may be returned for a full refund or gift credit.
If the gift item was incorrect due to our error, we will issue a full refund or replacement at no cost to the gift recipient.
📩 Contact Us
Have questions or need help? Reach out to us at: